Testimonials

The new upright Kawai is a fine addition to our stock of instruments at Horris Hill and already a favourite with the boys. Ben provided helpful advice and a professional service from start to finish and I would have no hesitation in recommending him to other schools.

Great piano, great service! It can't be every day that you supply a piano to someone in Zambia. Thanks for everything.

Thank you for finding us our perfect piano, Laura is absolutely delighted. Your advice and understanding helped us enormously after our first piano was destroyed in the floods. Thank you also for your patience in holding the piano for us as the building work went two months over schedule! We would recommend your company to anyone looking for a...

We were delighted with the expert and personal service Ben provided, through helping us choose a new piano and an important addition to our home and family and its continued care.

Irrespective of a 4 hour car journey Ben Wheeler pianos came highly recommended and didn't disappoint. There are so many 'poor' piano stores and I wanted to make sure that I had the best possible advice when I upgraded my piano (from an upright to a grand). The service that Ben provided was second to none and at no time did he make me feel...

It was a real pleasure to buy from Ben. His showroom has a good range of pianos; he gave straightforward advice on the different pianos I was considering; and then managed to find a company to get the instrument exactly where I wanted it to go.

Ben was enormously patient and helpful when we were choosing a piano for our daughter. We are thrilled with the Grotrian-Steinweg. The depth of tone it produces is a joy to hear each day.

Dear Ben, So sorry not to have been in touch ages before now - I've been rather busy................... playing my piano!!!!!!!!!!!!!!!!!!! Ben, words simply cannot describe how I feel every time I sit and play it - it is just sublime and I am transported to another place whenever I touch a single note. It happens to have coincided with the A...

Dear Ben, I have to thank you for your patience with me when I was looking for the perfect sound when I had outgrown my Knight upright. I played so many pianos at your showroom, knowing in an instant they were not right. Then I got your phone call when you were convinced you had what I was looking for. I knew within an instant that the touch,...

I love my piano in spite of my appalling playing and cannot thank Ben Wheeler enough for his help in choosing the right one for us. We arrived at his shop with all of our 4 small children and proceeded to create chaos by asking for a piano with measurements from a line of flex which in our rush we had used to measure the very precise space in...

Choosing a piano that's exactly right for you and your circumstances is a very personal thing and shouldn't be rushed into or taken lightly. Reaching the right decision can mean multiple visits to numerous showrooms to try different instruments. In my experience, Ben at Ben Wheeler Pianos helped inordinately with his patience and un-pressured...

We absolutely love the Kawai! Living in a terrace house, it was important we could play softly enough if needed. Beautiful mellow sound and, when wanted, a deep bass. Very easy to play. Wonderful feel to the keyboard. And of course looks stunning. Ben Wheeler had a great range of pianos to try and was incredibly helpful at identifying suitable...

I first bought a restored Grand Piano from Ben when I started playing the piano again about 5 years ago. Ben's enthusiasm and advice were second to none and earlier this year I went straight back to him when I began to think about an "upgrade". Once I had played a couple of notes on the GS I was sold. It has an amazing tone and is beautiful and I...

I was looking for a piano with a clarity of tone, a sensitive and responsive touch but most of all an instrument that spoke and sang out. I found all of this and more in the Grotrian Cristal. For the size of the piano, each register of the instrument has the purest, richest and warmest sounds I 've ever heard in an upright - a truly amazing...

The seriousness of such a purchase was appreciated from the outset by Ben and his team. All the time, space and advice we needed allowed us to find the perfect fit. We are absolutely thrilled.

Purchasing a new piano is an exciting if daunting prospect. There are just so many instruments to choose from! After visiting a number of dealers I came back to Ben, whose passion for Grotrians and their exquisite tone is infectious. He helped me narrow down my choices, then just left me to get on with making a final decision. No pressure at all....

Ben's enthusiasm for pianos is infectious and his showroom is fantastic. We bought our first piano from Ben several years ago and got great service and advice, and an excellent starter piano for a very reasonable price. Since then we?ve looked forward to seeing him each time he comes to tune the piano as he is probably one of the most cheerful...

Dear Ben, We would like to write and thank you for the impeccable service we received from you and your team. The white Kawai K3 piano is our son Jonathan's pride and joy and he has been playing it almost non-stop! It is a fabulous instrument and we hope to have lots of fun from it over the years. We will be recommending you to everyone! Your...

Our lovely Kawai piano is one of the family. We couldn't imagine life without it or have obtained a better, and continuing, service from Ben and his team. We still have a good reminisce on tuning days about the tricky manoeuvring Neil had to negotiate to get it into the house and how we all had to recover with a cup of tea (and biscuits), from...

I can recommend Ben Wheeler Pianos wholeheartedly. From our first meeting Ben listened carefully to what we were looking for. He took into account the skills and ambitions of those who would be playing it, as well as our budget, and made several appropriate suggestions without any pressure whatsoever. We decided on a K3 and haven't looked back....

As someone who wanted to get back in to playing after having a break for a while, I needed advice to help me choose the right piano. Being such an expensive purchase, I did my research. I am so happy that I chose to contact Ben, I could not have found someone more experienced, knowledgable, honest or helpful. I would highly recommend Ben Wheeler...

The art of selling pianos is taking the time and care to find out exactly the point at which someone's heart will sing every time they sit down to play. A match of financial and spatial considerations, possibly other practical things, and understanding how someone plays. What they like. How big their piano dreams are. It was with a generous...

Ben devoted his time to ensure we found the perfect piano for us as a family; his patience and warmth made the experience thoroughly enjoyable for us all. Trying the fantastic variety of pianos in the showroom was an absolute pleasure and having Ben’s vast knowledge and honest advice on hand aided us in making the right decision. What a...

I started taking piano lessons again after a break of 15 years with a view to working for a performance diploma. As an “older learner” I have come to suffer more and more with practice and performance anxiety and was finding it difficult to manage up to 3 hours practice a day with a houseful of people listening in whether they liked it or not or...

After playing the piano for 30 years, but never owning an acoustic piano, I decided to put that right this year. I spent several months shopping around as far as Manchester but I never walked away from a piano retailer feeling completely satisfied either with the piano or the service provided. Having heard of Ben Wheeler pianos, I decided to try...

I contacted Ben after I had my first experience of playing a Grotrain-Steinweg piano. It was very exciting to meet someone with such passion for and in depth knowledge of these wonderful pianos. The potential for singing lines, depth and warmth of tone and ability to easily allow natural shaping of musical sounds stood out to me immediately...

As a piano teacher and accompanist, my piano is an important part of my life. When the time came for me to replace a very old but much loved upright piano, I made the decision to travel down from Yorkshire to visit Ben Wheeler's showroom. I have nothing but praise for the service he offers - he gave me plentiful advice and coffee and as much time...

Earlier this year I decided to take the plunge and treat myself to a small grand piano. I’d played on an upright for years but now had space to accommodate a grand so thought I’d see what my options were. After searching on line I found that Ben Wheeler Pianos was reasonably local and sounded like a good starting point. So in fear and trepidation...

Michelle and Ben were so helpful when it came to choosing my piano. They instantly put me at ease and encouraged me to try as many of the pianos in the showroom as I wanted. They guided and informed me throughout the process, but I never felt pressured into a decision. They made the whole experience feel very personalised, and thanks to them I...

Having grown up with an antique Bluthner Boudoir Grand Piano in my family home, and become spoilt by its rich warm tone and responsive touch, I knew exactly what I was looking for when it came to finding a piano to go in my own home! After making a few enquiries, it became apparent that what I was looking for would not be easy to find. However,...

Ben and the craftsman at Ben Wheeler Pianos meticulously restored and delivered a Grotrian-Steinweg for me. This piano was known to him for many years' prior; and when I contacted Ben about the desired elements, qualities and characteristics of the piano I was looking for, he must have known this one would be the ideal choice. Ben Wheeler’s...